Ion-App

Privacy Policy

We believe privacy should be clear, not complicated. Here's how we handle your information.

Effective Date: January 15, 2025

Information We Collect

When you work with Ion-App, we collect information that helps us deliver professional services effectively. This includes basic contact details when you reach out, project requirements during consultations, and feedback during our collaboration.

Direct Information You Provide

  • Contact information including name, email, and phone number
  • Business details relevant to your project needs
  • Project specifications and requirements
  • Communication preferences and feedback

Automatic Information

Our website collects standard technical information like IP addresses, browser types, and visit timestamps. This helps us understand how people use our site and identify any technical issues.

How We Use Your Information

Your information serves specific purposes related to providing professional services. We don't use it for anything unrelated to our business relationship.

  • Delivering customized reports and presentations based on your requirements
  • Communicating about project timelines and deliverables
  • Following up on completed projects and gathering feedback
  • Improving our services based on client experiences
  • Sending occasional updates about relevant service enhancements

We never sell your information to third parties or use it for unrelated marketing purposes. Your data serves our professional relationship, nothing more.

Information Sharing and Storage

We keep information sharing to an absolute minimum. Sometimes we need to work with trusted service providers, but they're bound by the same privacy standards we maintain.

Limited Sharing Scenarios

  • Cloud storage providers for secure file management
  • Email service providers for project communications
  • Payment processors for invoice transactions
  • Legal compliance if required by valid court orders

Data Security Measures

We use encryption for data transmission, secure storage systems, and regular security updates. Access to your information is restricted to essential personnel only.

Your Rights and Control

You have significant control over your personal information. These rights aren't just legal requirements – they're practical tools you can actually use.

  • Access: Request a copy of all information we have about you
  • Correction: Update or correct any inaccurate information
  • Deletion: Request removal of your information from our systems
  • Portability: Get your data in a format you can use elsewhere
  • Communication preferences: Opt out of non-essential communications

To exercise these rights, simply email us at contact@ion-app.com. We'll respond within five business days and complete most requests within two weeks.

Data Retention

We keep information only as long as it serves a legitimate business purpose. Here's our general approach to data retention:

Active Projects

During active collaborations, we maintain all relevant information to ensure quality service delivery and continuity.

Completed Projects

After project completion, we retain basic information for three years to handle follow-up questions and potential future collaborations. Detailed project files are deleted after one year unless you request longer retention.

Legal Requirements

Some information must be retained for tax and business record purposes as required by Virginia state law. This typically involves basic transaction records.

Cookies and Website Technology

Our website uses minimal tracking technology. We believe in transparency about what's happening when you visit our site.

  • Essential cookies for basic website functionality
  • Analytics to understand which content is most helpful
  • Contact form functionality to ensure inquiries reach us

We don't use advertising cookies or third-party tracking for marketing purposes. You can disable cookies in your browser settings, though some website features may not work optimally.

Policy Updates

Privacy practices evolve with technology and regulations. When we update this policy, we'll notify existing clients via email and post the changes here with a new effective date.

Major changes that significantly affect how we handle information will include a more detailed explanation and, when possible, advance notice.

Questions About Privacy

Privacy shouldn't be mysterious. If you have questions about how we handle your information or want to exercise your rights, we're here to help.

Email: contact@ion-app.com

Phone: +1 (858) 412-0932

Address: 1230 Jefferson Davis Hwy, Fredericksburg, VA 22401